Job description
Primary roles and responsibilities include assisting the team with activities listed below but not limited to:
- Execution of a sales order by raising invoice in the accounting system
- Raising estimates to customers for annual support and subscription renewals
- Liaising with customers either via email/telephone for any queries on the estimates/invoices
- Updating the CRM system with customer updates and follow ups
- Assisting the team in license keys generation and other enquiries
- Managing the overdue invoices and making sure the accounts are up to date
- Assisting the sales team in reaching the potential leads wherever possible
- Provide accurate, valid and complete information by using the right methods/ tools
- As a part of customer on boarding process, client relationship syncΓÇÖs up to be done
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies